Returns & Refund
SIMPLE RETURNS & EXCHANGES
If you're not happy, we're not happy! Your purchase is backed by a simple 7 day "no-hassle" return/exchange policy. Return any items you purchase within 7 days of the order shipped date for a full refund of the purchase price, excluding shipping and handling costs. Simply email us with your order number, for return instructions. For all international orders, you are responsible for shipping costs to get the return to us.
Please note that:
- All Return/Exchange packages must be received within 7 days of the date your order shipped from us.
- Returns/Exchanges are processed within 5-7 business days of package receipt.
- Refunds can only be issued to your original payment method or in the form of store credit.
- Shipping is non-refundable, except in cases where we have made a shipping error.
What is non-refundable and non-exchangeable?
- Returns received after 7 days of the order shipment date
- Returns received in damaged, altered or worn condition, without tags or packaging
- International duties and taxes paid by you to your home country
- Wholesale orders are non-refundable and non-exchangeable. Defective wholesale merchandise only, can be exchanged within 3 days of order shipped date. Please call us to obtain a return authorization for wholesale exchanges.
Have you read our Return/Exchange policy above? Great! Making Returns/Exchanges is simple.
- Include your original invoice in your package.
- On the invoice, circle the names of the items you are returning or exchanging
- Specify if you are returning or exchanging.
- If you are exchanging, indicate the new item name/number, color and size.
- Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
- You are responsible for the cost of return shipping to us. You can ship using whatever shipping method is most convenient for you. However, we recommend that you use a shipping method that is trackable, provides proof of delivery and insurance. Hijab Modesty Istanbul is not responsible for lost returned shipments and cannot issue refunds or credit for merchandise we do not receive.
- We'll email you within 5-7 business days when we process your return!
- Please contact via WhatsApp for further adress information: