SIMPLE RETURNS & EXCHANGES
If you're not happy, we're not happy! Your purchase is backed by a simple 14 day "no-hassle" return/exchange policy.(For evening dresses, this period is limited to 24 hours) Return any items you purchase within 14 days after you received it for a full refund of the purchase price, excluding shipping and handling costs. Simply email us with your order number, for return instructions. For all international orders, you are responsible for shipping costs to get the return to us.
Please note that:
- All Return/Exchange packages must be sent within 14 days of the date you received it from us.(For evening dresses, this period is limited to 24 hours)
- Returns/Exchanges are processed within 5-7 business days of package received
- Refunds can only be issued to your original payment method or in the form of store credit.
- Shipping is non-refundable, except in cases where we have made a shipping error.
What is non-refundable and non-exchangeable?
- Returns received after 14 days of the order received date
- Returns received in damaged, altered or worn condition, without tags or packaging
- International duties and taxes paid by you to your home country
- Wholesale orders are non-refundable and non-exchangeable. Defective wholesale merchandise only, can be exchanged within 3 days of order shipped date. Please call us to obtain a return authorization for wholesale exchanges.
Have you read our Return/Exchange policy above? Great! Making Returns/Exchanges is simple.
- Include your original invoice in your package.
- On the invoice, circle the names of the items you are returning or exchanging
- Specify if you are returning or exchanging.
- If you are exchanging, indicate the new item name/number, color and size.
- Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
- You are responsible for the cost of return shipping to us. You can ship using whatever shipping method is most convenient for you. However, we recommend that you use a shipping method that is trackable, provides proof of delivery and insurance. Hijab Modesty Istanbul is not responsible for lost returned shipments and cannot issue refunds or credit for merchandise we do not receive.
- We'll email you within 5-7 business days when we process your return!
- If you ever want to return the product you have purchased, you can return it within 14 days after you have received it. (For evening dresses, this period is limited to 24 hours.)
- You get the refund to the credit card or bank card or Paypal with which you completed your payment.. After your request is confirmed, you'll get the refund within 3-5 days and also you'll receive both an e-mail and an SMS about the process.
- When returning your package, please write "İade/Return" on your package to avoid any potential problem or tell this information to the cargo personnel in charge.
- Please contact via WhatsApp for further adress information: